Privacy Policy

Bob’s Custom Vids

Effective Date: May 25, 2026

Bob’s Custom Vids (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bobscustomvids.com and make purchases through our online store. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, billing address, and phone number provided when placing an order or contacting us.
Payment Information: Credit card and payment details processed securely through our payment processor. We do not store your full payment card information on our servers.
Order Information: Details about products and services you purchase, including video customization specifications.
Usage Data: Information automatically collected when you visit our site, including IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including delivering custom video files.
Send order confirmations, invoices, and delivery notifications.
Respond to customer service requests and inquiries.
Improve our website and service offerings.
Send promotional communications, if you have opted in to receive them.
Comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Payment Processors: To securely handle transactions (e.g., Stripe, PayPal).
Service Providers: Third-party vendors who assist in operating our website or conducting our business, under strict confidentiality agreements.
Legal Authorities: When required by law or to protect the rights and safety of Bob’s Custom Vids or others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You may disable cookies through your browser settings; however, some features of the site may not function properly without them.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven (7) years for tax and accounting purposes.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to certain exceptions.
Opt out of marketing communications at any time by clicking “unsubscribe” in any email we send.
Lodge a complaint with a supervisory authority if you believe your rights have been violated.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Bob’s Custom Vids

Website: bobscustomvids.com

Contact Page: bobscustomvids.com/contact/